A conversational concierge that lives in your resort's own branded app — and, if you like, on your guests' WhatsApp too. They discover, plan, book, and find their way around every moment of their stay, 24/7, in any language. Backed by a deterministic engine that never overbooks.
Everything a five-star front desk does, available to every guest at once, in their pocket.
Guests chat naturally in your resort's own Ouroa app — and on WhatsApp too, whenever you switch that channel on. It understands intent, remembers preferences, and replies like an attentive butler — never a chatbot.
The AI proposes; a Postgres-backed engine commits. Capacity, hours and rules are enforced in code, so a confirmed booking is always a real one.
Room Only to All-Inclusive. The concierge knows exactly what each guest's package includes and only offers what they're entitled to.
Publish the day at a glance — outlet hours, theme nights, DJ sets, activities. Ouroa answers "what's on tonight?" and "when's breakfast?" instantly, and weaves it into each guest's personal plan.
Pin every restaurant, the gym, the spa, each jetty and pickup point on your resort map. "How do I get to the dive centre?" returns clear walking directions and a map with the spot marked.
Welcomes on arrival, a personalized plan each morning, a gentle reminder before a treatment. Helpful and discreet — never a salesperson.
Suggestions that suit the day — indoors when it rains, a limited sunset cruise before it fills. Context the front desk wishes it had.
Clean adapters for PMS, CRM, spa and dining systems. White-label it on your own domain, in your own voice — guests only ever see you.
We spin up your resort's own branded concierge app and provision everything — facilities, packages, schedules — in minutes. Add your WhatsApp number whenever you want that channel too.
Refine everything in a calm admin portal: outlets, treatments, opening hours, board tiers, guest profiles and proactive rules.
Guests discover, plan and book around the clock. Your team watches it all unfold — and steps in only when it matters.
The concierge initiates — warmly, never pushily — so guests never miss a moment.
One overnight concierge covers one shift, one language. This covers all of them.
We'll spin up a sandbox styled to your property and walk you through it. Send us a note — we usually reply within a day.
